Emotional Intelligence

1 Day Instructor-led
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Course Information

Emotional intelligence, also called EQ, is the ability to be aware of and to manage emotions and relationships. It is a pivotal factor in personal and professional success. IQ will get you in the door, but it is your EQ, your ability to connect with others and manage the emotions of yourself and others, that will determine how successful you are in life.

We have all worked with and listened to brilliant people. Some of them were great and… well, some were not so great. The mean and the meek and all those in between can teach us more than they realize. When we look at the truly extraordinary people who inspire and make a difference you will see that they do this by connecting with people at a personal and emotional level. What differentiated them was not their IQ but their EQ – their emotional intelligence.

This one-day workshop will help you teach participants how to:

  • Understand what emotional intelligence means
  • Recognize how our emotional health and physical health are related
  • Learn techniques to understand, use, and appreciate the role of emotional intelligence in the workplace
  • Understand the different emotions and how to manage them
  • Create a personal vision statement
  • Understand the difference between optimism and pessimism
  • Validate emotions in others
View Outline

Private Courses

We can arrange your own private Career course.

Tailored

Have us build a custom private course tailored to your needs.

Cost Effective

If you are looking to training a group of people private courses can be very cost effective.

Post Course Support

Unlimited post course email support on the course topics.

Some of our customers

Course Outline

1. History of Emotional Intelligence
  • Milestones
2. Emotional Intelligence Defined
  • Definitions and Thoughts
  • Making Connections
3. EI Blueprint
  • Identify
  • Manage
  • Communicate
4. Optimism
  • What is Optimism?
  • ABC’s of Optimism
  • Pessimism vs. Optimism
  • Adversities
5. Validating Emotions in Others
6. Understanding Emotions
  • The Seven Human Emotions
  • Positives and Negatives
  • The Emotional Map
7. Setting Your Personal Vision
  • Defining Your Principles
  • Understanding Your Values
  • Considering Your Strengths and Talents
  • What’s Standing in Your Way?
  • Think in Terms of Relationships
  • Creating Your Vision Statement
  • Personal Action Plan

What Our Clients Think

Course is well structured and instructor delivered the content, and more, perfectly. No question left unanswered, no theory unexplained.

Aidan Hamill - Intact Software

Very informative course, very useful tips on how to work with SQL Management Studio. A lot of SQL quirks explained, a lot of good examples.

Magdalena Piekarska - Veolia

The trainer demonstrated a deep and knowledgeable understanding of the software and was able to simplify its complexities.

Nathan Lewis - Lincolnshire County Council

Trainer was very engaging, spent time explaining topics clearly.

Laura Choake - Desoutter Industrial Tools

Very good course. I've been using the software constantly in the last three months and still learnt a lot.

George Martin - NHS North of England

I found the course very relevant to a lot of the day-to-day work I do.

Sian Stephenson - Aldi Stores Ltd

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