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Support Skills Training Courses

Which Support Skills course is right for you?

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Standard Support Skills Courses

Help Desk Skills

This course is designed to enable help desk staff to analyse their role and identify the attributes, skills and knowledge required to fulfil their responsibilities effectively

Interpersonal Skills

This course is designed to enable help desk staff to analyse their role and identify the attributes, skills and knowledge required to fulfil their responsibilities effectively

Technical report writing

This programme gives participants the skills to write clear technical documents, help them to organise information and, more importantly, communicate powerful ideas to support decision-making.

Train the Trainer 1 day

This one day workshop is suitable for anyone who has to deliver training on a one-to-one or group basis. It aims to equip participants with the skills to design and deliver successful and enjoyable training sessions. It offers an opportunity to gain an understanding of how people learn, and gain confidence to become an effective communicator.

Train the Trainer

This Course is designed examine the techniques and disciplines required by those who have a training role. Communication and key tutoring skills are investigated and developed. The course will include practical exercises and training sessions.

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