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Course Information


In this course, you will explore the Outlook interface and when you are familiar with it, you will use Outlook to manage all aspects of email communications; use the Outlook calendar to manage appointments and meetings; use Outlook's People workspace to manage your contact information; create Tasks and Notes for yourself in Outlook; and customize the Outlook interface to serve your own personal needs. 

This course is the first in a series of two Microsoft Office Outlook courses. It will provide you with the basic skills you need to start using Outlook to manage your email communications, calendar events, contact information, tasks, and notes.


To be successful in this course, you should be familiar with using personal computers. You should be comfortable in the Windows environment.


  • Navigation in Outlook
  • Setting E-mail options
  • Send and Receive Groups
  • Send and Receive Groups
  • Choose Which IMAP Account Folders Appear in Outlook
  • Grouping E-mails Items
  • Conversation
  • Ignoring Conversions
  • People Pane
  • Sending Messages
  • Opening E-mails
  • Reorganising Messages in Folders
  • Changing Default Message Text Formats
  • Handling and Deleting Messages
  • Follow-up Flags
  • IMAP Account Flags
  • Default Quick Steps
  • Adding a Contact
  • Using the People View
  • Different Calendar Views
  • Appointments
  • Viewing Dates
  • Appointment Categories
  • Recurring Appointments
  • Meetings
  • Sharing a Calendar
  • Allow someone else to manage your mail and calendar as a delegate
  • Add another person's mailbox to your profile
Public Dates & Prices

There are currently no public dates for this course. This course can be run as a private course either at one of our training centers or at your offices. To get pricing for this use our quote wizard to generate a customised quote or call us on 0118 324 3000 to discuss your requirements.

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1 Day


  • Noel was an excellent tutor. He did check all of the group was able to keep up and if there were any problems or questions of the attendants, he was always willing to help.

    Marianne Seager-Wincanton
  • This was a really good training, nicely paced, very useful and well presented. Thank you, Stuart!

    Joris Latinne-Oracle