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Outlook Introduction

1 Day Course
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Course Information


In this course, you will explore the Outlook interface and when you are familiar with it, you will use Outlook to manage all aspects of email communications; use the Outlook calendar to manage appointments and meetings; use Outlook's People workspace to manage your contact information; create Tasks and Notes for yourself in Outlook; and customize the Outlook interface to serve your own personal needs. 

This course is the first in a series of two Microsoft Office Outlook courses. It will provide you with the basic skills you need to start using Outlook to manage your email communications, calendar events, contact information, tasks, and notes.


To be successful in this course, you should be familiar with using personal computers. You should be comfortable in the Windows environment.

Course Outline

1. Outlook Navigation
  • Navigation in Outlook
2. E-mail Send and Receive Options
  • Setting E-mail options
  • Send and Receive Groups
  • Send and Receive Groups
  • Choose Which IMAP Account Folders Appear in Outlook
3. Receiving and Sending E-mail
  • Grouping E-mails Items
  • Conversation
  • Ignoring Conversions
  • People Pane
  • Sending Messages
  • Opening E-mails
  • Reorganising Messages in Folders
  • Changing Default Message Text Formats
  • Handling and Deleting Messages
  • Follow-up Flags
  • IMAP Account Flags
4. Automate Common or Repetitive Tasks With Quick Steps
  • Default Quick Steps
5. Contacts
  • Adding a Contact
  • Using the People View
6. The Outlook Calendar
  • Different Calendar Views
  • Appointments
  • Viewing Dates
  • Appointment Categories
  • Recurring Appointments
  • Meetings
7. Viewing Multiple Caldendars
8. For Users With Microsoft Exchange
  • Sharing a Calendar
  • Allow someone else to manage your mail and calendar as a delegate
  • Add another person's mailbox to your profile
9. To-Do Bar
10. Tasks

Private Courses

We can arrange your own private Outlook course.


Have us build a custom private course tailored to your needs.

Cost Effective

If you are looking to training a group of people private courses can be very cost effective.

Post Course Support

Unlimited post course email support on the course topics.

What Our Clients Think

Very good course. I've been using the software constantly in the last three months and still learnt a lot.

George Martin - NHS North of England

Very good, trainer was excellent.

Mike Hartley-Bingle - XPS Pensions Group

The trainer was an excellent tutor. He did check all of the group was able to keep up and if there were any problems or questions of the attendants, he was always willing to help.

Marianne Seager - Wincanton

Very informative and was at a good pace. Lots of extra useful tips too.

Harry Finch - Lancashire Insurance

The trainer was a really good instructor, he took the time to help us with individual issues and also tried to cater the course to meet our collective needs.

Ben Knight - Atlas Copco Ltd

Course was well adjusted to consider the business perspective - considering commonly needed calculations, time based data analysis etc.

Suvi Salminen - Crane CPE

Related Courses

Introduction 1 Day
Learn to manage all aspects of email communication as well as calendars, events, tasks and notes.
Advanced 1 Day
Learn advanced Outlook features in messaging, calendar management and contact management.