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Outlook Introduction

  • Level: Introduction
  • Duration: 1 Day

Course Information


In this course, you will explore the Outlook interface and when you are familiar with it, you will use Outlook to manage all aspects of email communications; use the Outlook calendar to manage appointments and meetings; use Outlook's People workspace to manage your contact information; create Tasks and Notes for yourself in Outlook; and customize the Outlook interface to serve your own personal needs. 

This course is the first in a series of two Microsoft Office Outlook courses. It will provide you with the basic skills you need to start using Outlook to manage your email communications, calendar events, contact information, tasks, and notes.


To be successful in this course, you should be familiar with using personal computers. You should be comfortable in the Windows environment.

Course Outline

Outlook Navigation
  • Navigation in Outlook
E-mail Send and Receive Options
  • Setting E-mail options
  • Send and Receive Groups
  • Send and Receive Groups
  • Choose Which IMAP Account Folders Appear in Outlook
Receiving and Sending E-mail
  • Grouping E-mails Items
  • Conversation
  • Ignoring Conversions
  • People Pane
  • Sending Messages
  • Opening E-mails
  • Reorganising Messages in Folders
  • Changing Default Message Text Formats
  • Handling and Deleting Messages
  • Follow-up Flags
  • IMAP Account Flags
Automate Common or Repetitive Tasks With Quick Steps
  • Default Quick Steps
  • Adding a Contact
  • Using the People View
The Outlook Calendar
  • Different Calendar Views
  • Appointments
  • Viewing Dates
  • Appointment Categories
  • Recurring Appointments
  • Meetings
Viewing Multiple Caldendars
For Users With Microsoft Exchange
  • Sharing a Calendar
  • Allow someone else to manage your mail and calendar as a delegate
  • Add another person's mailbox to your profile
To-Do Bar

Whats included in this course?

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    Course Manual
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    Experienced Trainers
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    Certificate of Attendance
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    Unlimited Post Course Support

If you need something more custom, please get in touch with our team.

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  • I thoroughly enjoyed this course but do feel that the duration should be extended in order to allow more time to cover all of the topics. Noel was a fantastic trainer, happy to answer any questions and very good at explaining how to do something, thank you.

    Laura Chesters