This course is a 'hands-on' introduction and is primarily focused on End Users and Managers everyday use of Dynamics 365 CRM.
Introduces the capabilities of Sales Management in Dynamics 365 that allow you to track and manage the sales process from potential to close. Provides insight on sales process information. Introduces the tools available to analyse and report on sales information. Focuses on how an organization can nurture customer satisfaction through automation of business processes with Dynamics 365. Provides insight on managing all related correspondence, documents, contacts and conversations.
Please note: This course is for the new Dynamics 365 for Marketing product, rather than the older Microsoft Dynamics Marketing service (which has been discontinued by Microsoft)