DID YOU KNOW? You can attend any of our instructor-led courses from home. No Travel required!

For more information contact us today:

banner image

Course Information


This one day workshop is suitable for anyone who has to deliver training on a one-to-one or group basis. It aims to equip participants with the skills to design and deliver successful and enjoyable training sessions. It offers an opportunity to gain an understanding of how people learn, and gain confidence to become an effective communicator.

Target Student

The course is designed for all types oftrainers, both new and experienced, who wish to improve their skills. Gaining a full understanding of key subject such as using appropriate learning styles, developing effectivecommunication skills, and managing difficult situations will help with any training being delivered.


  • Course overview
  • Workshop objectives
  • What is training?
  • What is your role?
  • The skills you need to be a successful trainer
  • How training can go wrong
  • Different styles of training/learning
  • Learn how to develop your own style
  • How to build up trust
  • The importance of being honest
  • The importance of being true to yourself
  • What is communication?
  • Improving questioning skills
  • Different ways to ask a question
  • Do you really listen?
  • Developing active listening skills
  • First impressions
  • Key body language skills
  • Is your body language letting you down?
  • Factors affecting the voice
  • Using your voice
  • The ground rules
  • Challenges and solutions
  • Handling interruptions
  • Understand how to give and receive constructive feedback
  • Build effective evaluation into your training sessions
Public Dates & Prices

There are currently no public dates for this course. This course can be run as a private course either at one of our training centers or at your offices. To get pricing for this use our quote wizard to generate a customised quote or call us on 0118 324 3000 to discuss your requirements.

corse icon
1 Day


  • Noel was an excellent tutor. He did check all of the group was able to keep up and if there were any problems or questions of the attendants, he was always willing to help.

    Marianne Seager-Wincanton
  • This was a really good training, nicely paced, very useful and well presented. Thank you, Stuart!

    Joris Latinne-Oracle