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Course Information


This course provides methods and techniques that will allow the individual to develop personal, communication and priority skills, to enable the delegate to work efficiently and effectively with colleagues, management and clients.

Skills Gained

  • Identify and maximise working methods both as an individual and a team-player
  • Develop and improve decision-making skills
  • Communicate effectively
  • Understand the benefits of assertive
  • Apply a methodical and effective approach to problem solving and decision-making
  • Organise personal time efficiently


  • Behaviour patterns and categories
  • Life positions
  • Team contribution
  • Different modes and motives of communication
  • Written, verbal, and visual communication
  • Identifying and understanding communication barriers
  • Interactive speech
  • Action planning for constructive dialogue
  • Approach analysis
  • Behavioural techniques
  • Identifying and managing conflict
  • Open dialogue method
  • Overcoming barriers
  • Identifying and prioritising objectives
  • Creative and conceptual thinking
  • Risk awareness
  • Positive vs. negative
  • Personal planning principles
  • Goal and priority setting
  • Time-savers and time-bandits
Public Dates & Prices

There are currently no public dates for this course. This course can be run as a private course either at one of our training centers or at your offices. To get pricing for this use our quote wizard to generate a customised quote or call us on 0118 324 3000 to discuss your requirements.

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2 Days


  • Noel was an excellent tutor. He did check all of the group was able to keep up and if there were any problems or questions of the attendants, he was always willing to help.

    Marianne Seager - Wincanton
  • This was a really good training, nicely paced, very useful and well presented. Thank you, Stuart!

    Joris Latinne - Oracle