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Personal Effectiveness

  • Duration: 2 Days

Course Information

Overview

This course provides methods and techniques that will allow the individual to develop personal, communication and priority skills, to enable the delegate to work efficiently and effectively with colleagues, management and clients.

Skills Gained

  • Identify and maximise working methods both as an individual and a team-player
  • Develop and improve decision-making skills
  • Communicate effectively
  • Understand the benefits of assertive
  • Apply a methodical and effective approach to problem solving and decision-making
  • Organise personal time efficiently

Course Outline

Effectiveness in the Work Environment
  • Behaviour patterns and categories
  • Life positions
  • Team contribution
Reading Communication
  • Different modes and motives of communication
  • Written, verbal, and visual communication
  • Identifying and understanding communication barriers
  • Interactive speech
  • Action planning for constructive dialogue
Assertiveness Techniques
  • Approach analysis
  • Behavioural techniques
  • Identifying and managing conflict
  • Open dialogue method
  • Overcoming barriers
Decision-Making and Problem-Solving
  • Identifying and prioritising objectives
  • Creative and conceptual thinking
  • Risk awareness
  • Positive vs. negative
Time Management and Organisational Skills
  • Personal planning principles
  • Goal and priority setting
  • Time-savers and time-bandits
Practical Session
Summary

Whats included in this course?

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    Course Manual
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    Experienced Trainers
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    Certificate of Attendance
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    Unlimited Post Course Support

If you need something more custom, please get in touch with our team.

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Testimonials

  • I thoroughly enjoyed this course but do feel that the duration should be extended in order to allow more time to cover all of the topics. Noel was a fantastic trainer, happy to answer any questions and very good at explaining how to do something, thank you.

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    Laura Chesters

    HSBC