DID YOU KNOW? You can attend any of our instructor-led courses from home. No Travel required!

For more information contact us today:

banner image

Course Information


The course provides a framework in which the various techniques of written and verbal communication can be applied to express ideas clearly and effectively, and organise information efficiently, by gaining the following skills:

  • Identify and acknowledge body language
  • Develop and improve listening skills
  • Understand and utilise voice projection/variation
  • Know how to write what you intend to say
  • Ensuring credibility


  • Understanding and identifying non-verbal communication
  • Overcoming visual, social and perceived barriers
  • Interpreting messages to hear what isn’t being said
  • Using body language to avoid or disperse hostility
  • Using silence to find out more information
  • Interpreting messages to hear what isn’t being said
  • Identify when lack of listening can cause misunderstandings and confusion
  • Using voice projection, tone and body language to communicate more convincingly
  • Learning how to invite and encourage dialogue
  • Understanding how to strategically control communication
  • Planning written communication
  • Identifying and targeting recipients
  • Outlining and structuring reports
  • Making written communication clear, effective and concise
  • Use of words and structuring sentences to compliment the knowledge of the reade
  • Understanding and maximising perceived competence and character
  • Ensuring recipients know exactly what you expect of them
  • Investigating techniques for ensuring constructive criticism
  • Identifying methods for effectively communicating unpopular decisions
Public Dates & Prices

There are currently no public dates for this course. This course can be run as a private course either at one of our training centers or at your offices. To get pricing for this use our quote wizard to generate a customised quote or call us on 0118 324 3000 to discuss your requirements.

corse icon
1 Day


  • Noel was an excellent tutor. He did check all of the group was able to keep up and if there were any problems or questions of the attendants, he was always willing to help.

    Marianne Seager-Wincanton
  • This was a really good training, nicely paced, very useful and well presented. Thank you, Stuart!

    Joris Latinne-Oracle