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Assertiveness - A practical guide

  • Duration: 1 Day

Course Information

Overview

This course intends to guide the delegates through the techniques required to express themselves and their rights without violating the rights of others. They will learn appropriate, direct, open, and honest communication, which is self-enhancing and expressive. It will encourage them to learn the required skills and disciplines to feel self-confident,improve their decision-making ability and generally gain the respect of peers and friends.


Course Outline

Identifying Assertiveness
  • What is Assertiveness?
  • Selfishness and Aggressiveness
  • Passive and Submissive Behaviour
Techniques for Assertiveness
  • Choose Assertive Words Carefully
  • Taking Ownership
  • Believe in your Rights
  • Giving Assertive Responses
  • Use “I” messages
  • Being Assertive in Real Life Situations
  • Expressing your Feelings
  • Handling Provocation or Conflict Constructively
  • When and how to compromise on key issues
  • Expressing Anger Constructively
Communication Verbal, Visual and Implied
  • Understanding the Communication Process
  • Basic Principles of Communication
  • Types of Communication
Action Plan
  • Allowing Sufficient Time
  • Effective Communication
  • Checking out our Assumptions
  • Putting the Plan into Action
  • Reviewing the Results
  • Discipline
Practical Session
Summary

Whats included in this course?

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    Course Manual
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    Experienced Trainers
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    Certificate of Attendance
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    Unlimited Post Course Support

If you need something more custom, please get in touch with our team.

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Testimonials

  • I thoroughly enjoyed this course but do feel that the duration should be extended in order to allow more time to cover all of the topics. Noel was a fantastic trainer, happy to answer any questions and very good at explaining how to do something, thank you.

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    Laura Chesters

    HSBC