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Course Information


This course intends to guide the delegates through the techniques required to express themselves and their rights without violating the rights of others. They will learn appropriate, direct, open, and honest communication, which is self-enhancing and expressive. It will encourage them to learn the required skills and disciplines to feel self-confident,improve their decision-making ability and generally gain the respect of peers and friends.


  • What is Assertiveness?
  • Selfishness and Aggressiveness
  • Passive and Submissive Behaviour
  • Choose Assertive Words Carefully
  • Taking Ownership
  • Believe in your Rights
  • Giving Assertive Responses
  • Use ā€œIā€ messages
  • Being Assertive in Real Life Situations
  • Expressing your Feelings
  • Handling Provocation or Conflict Constructively
  • When and how to compromise on key issues
  • Expressing Anger Constructively
  • Understanding the Communication Process
  • Basic Principles of Communication
  • Types of Communication
  • Allowing Sufficient Time
  • Effective Communication
  • Checking out our Assumptions
  • Putting the Plan into Action
  • Reviewing the Results
  • Discipline
Public Dates & Prices

There are currently no public dates for this course. This course can be run as a private course either at one of our training centers or at your offices. To get pricing for this use our quote wizard to generate a customised quote or call us on 0118 324 3000 to discuss your requirements.

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1 Day


  • Noel was an excellent tutor. He did check all of the group was able to keep up and if there were any problems or questions of the attendants, he was always willing to help.

    Marianne Seager-Wincanton
  • This was a really good training, nicely paced, very useful and well presented. Thank you, Stuart!

    Joris Latinne-Oracle