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Assertiveness

  • Duration: 1 Day

Course Information

Overview

On this one-day course, delegates will be given a range of tools to assert themselves in a wide range of situations, to boost confidence and improve relationships.


Course Outline

About Assertiveness
  • Defining different types of behaviour
  • Recognising behaviours in others
Causes and effects of behaviour types
  • How behaviour impact others
  • Benefits and problems caused by different behaviours
  • Identifying your own behaviour
Communication
  • How communication works
  • Ways of Communicating
  • Identifying communication strengths and weaknesses
  • Getting your communication style right
  • Thinking right, thinking positively
  • Your rights and responsibilities
Body language and assertiveness
  • Is your body language letting you down?
Stating your views clearly
  • Using assertive language
  • The Three Step approach to being assertive
  • Developing assertiveness skills through practise
More assertiveness techniques
  • How to say ‘no’
  • Tips for making requests
Handling difficult situations
  • How to handle aggression from others
  • Applying assertiveness to your role and workload

Whats included in this course?

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    Course Manual
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    Experienced Trainers
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    Certificate of Attendance
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    Unlimited Post Course Support

If you need something more custom, please get in touch with our team.

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Testimonials

  • I thoroughly enjoyed this course but do feel that the duration should be extended in order to allow more time to cover all of the topics. Noel was a fantastic trainer, happy to answer any questions and very good at explaining how to do something, thank you.

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    Laura Chesters

    HSBC