DID YOU KNOW? You can attend any of our instructor-led courses from home. No Travel required!

For more information contact us today:

banner image

Course Information


On this one-day course, delegates will be given a range of tools to assert themselves in a wide range of situations, to boost confidence and improve relationships.


  • Defining different types of behaviour
  • Recognising behaviours in others
  • How behaviour impact others
  • Benefits and problems caused by different behaviours
  • Identifying your own behaviour
  • How communication works
  • Ways of Communicating
  • Identifying communication strengths and weaknesses
  • Getting your communication style right
  • Thinking right, thinking positively
  • Your rights and responsibilities
  • Is your body language letting you down?
  • Using assertive language
  • The Three Step approach to being assertive
  • Developing assertiveness skills through practise
  • How to say ‘no’
  • Tips for making requests
  • How to handle aggression from others
  • Applying assertiveness to your role and workload
Public Dates & Prices

There are currently no public dates for this course. This course can be run as a private course either at one of our training centers or at your offices. To get pricing for this use our quote wizard to generate a customised quote or call us on 0118 324 3000 to discuss your requirements.

corse icon
1 Day


  • Noel was an excellent tutor. He did check all of the group was able to keep up and if there were any problems or questions of the attendants, he was always willing to help.

    Marianne Seager-Wincanton
  • This was a really good training, nicely paced, very useful and well presented. Thank you, Stuart!

    Joris Latinne-Oracle