The telephone is your customer's lifeline to your company. Yet although it provides fast and relatively inexpensive communication, it is a medium that is impersonal -- and switchboard and other telephone staff must be able to prevent negative behaviour on both sides.
To raise the awareness of customer service on the telephone and assist delegates in providing telephone service excellence.
All staff members who use the telephone as part of their normal duties.
We can arrange your own private Sales and Customer Service course.
Have us build a custom private course tailored to your needs.
If you are looking to training a group of people private courses can be very cost effective.
Unlimited post course email support on the course topics.
I took so much away from this course and felt Stuart's teaching method was exceptional.
This course was great, the trainer was very knowledgeable and has improved my knowledge considerably. The facilities are fantastic. Thank You!
Really enjoyed this course. It delivered exactly what I wanted out it.
Very clear instruction, pace was kept moving, great snippets of advice given.
Really good trainer. He made the training interesting and fun.
Course is well structured and instructor delivered the content, and more, perfectly. No question left unanswered, no theory unexplained.