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Negotiation Skills

2 Day Course
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Course Information


This course is designed to provide a framework of the skills necessary for the planning and implementation of successful negotiation.

Skills Gained

  • Understanding the aims of the negotiation process
  • Assessing the implications of negotiation
  • Analysing and maximising personal negotiation styles
  • Building better teams through negotiation

Course Outline

1. The Negotiation Process
  • Defining and planning objectives
  • Agreeing a negotiation strategy
  • Establishing your own BATNA (Best Alternative to a Negotiated Agreement)
  • Setting and meeting expectations
  • Ensuring beliefs and assumptions of both parties
  • Identifying areas of agreement
  • Identifying points of leverage
  • Identifying barriers
2. Negotiation Techniques
  • Appreciating the need for flexibility and sensitivity
  • Deciding on the negotiation team
  • Methods and ways for handling and overcoming negotiation deadlocks
  • Improving success when negotiating in a “crisis situations”
  • Practical solutions to integrated bargaining
  • Formalising the negotiation agreement
  • Understanding negotiation power
  • Constructive, Obstructive, Jumping, and Personal power (DECKS)
3. Practical Session
4. Summary

Private Courses

We can arrange your own private Sales and Customer Service course.


Have us build a custom private course tailored to your needs.

Cost Effective

If you are looking to training a group of people private courses can be very cost effective.

Post Course Support

Unlimited post course email support on the course topics.

What Our Clients Think

Very clear instruction, pace was kept moving, great snippets of advice given.

Robert Montgomery - Liberty Aluminium Technologies

The trainer demonstrated a deep and knowledgeable understanding of the software and was able to simplify its complexities.

Nathan Lewis - Lincolnshire County Council

This has been by far one of the most useful and well planned/executed training courses I have ever attended. For this to have been achieved remotely just adds to how impressive it was managed.

Trevor Stratton - Lincolnshire County Council

Very informative and was at a good pace. Lots of extra useful tips too.

Harry Finch - Lancashire Insurance

Very good course. I've been using the software constantly in the last three months and still learnt a lot.

George Martin - NHS North of England

As usual a first class training course.

Wendy Thomas - Aldi Stores Ltd

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This course aims to help businesses increase customer loyalty and retention by providing the skills and knowledge needed to deal with customer complaints effectively.