This course is designed to provide a framework of the skills necessary for the planning and implementation of successful negotiation.
This course is designed to provide an introduction to the “hands-on” skills and methods required of staff working in a customer-orientated environment. Each topic will be investigated, with practical examples and scenarios allowing the delegates to relate the recommended techniques to their working environment.
This one day workshop is suitable for anyone who has to deliver presentations on a one-to-one or group basis. It teaches delegates the essential skills necessary to plan and build presentations, then to deliver them in the most effective way.
The course offers the delegate the opportunity to analyse and practice the skills required to research, prepare and deliver effective presentations, and to acquire the necessary confidence and delivery techniques
The telephone is your customer's lifeline to your company. Yet although it provides fast and relatively inexpensive communication, it is a medium that is impersonal -- and switchboard and other telephone staff must be able to prevent negative behaviour on both sides.