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Managing People

  • Duration: 2 Days

Course Information

Overview

To develop and implement personal management skills by learning and practising ideas, concepts and techniques for managing yourself and others.


Course Outline

Introduction to Management
  • The Myers-Briggs personality indicator
  • Positive visualisation
  • Management structures and theories
  • Roles, skills and objectives
Objectives Planning and Implementation
  • Short and long-term planning
  • Defining objectives and creating strategies/goals
  • Designing work plans and schedules
  • Job design and allocation
  • Coaching and counselling
  • Personal and team development planning
Client Management
  • Identifying and dealing with customers and clients
  • Initiating communication
  • Building relationships
  • Understanding client culture and requirements
  • Ensuring effective feedback
Personal Management Skills
  • NLP (Neurolinguistic programming)
  • Types and situations of communication
  • Time management
  • Decision-making and problem solving
  • Influencing skills and techniques
  • Delegation and empowerment/objective>
Practical Session
Summary

Whats included in this course?

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    Course Manual
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    Experienced Trainers
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    Certificate of Attendance
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    Unlimited Post Course Support

If you need something more custom, please get in touch with our team.

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Testimonials

  • I thoroughly enjoyed this course but do feel that the duration should be extended in order to allow more time to cover all of the topics. Noel was a fantastic trainer, happy to answer any questions and very good at explaining how to do something, thank you.

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    Laura Chesters

    HSBC