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Management Skills

  • Duration: 2 Days

Course Information


This intensive two-day workshop is designed to develop practical skills in managing others.

Target Student

Any manager, team leader or supervisor who is responsible for the performance of others.

Course Outline

Leadership and Management
  • Differences between a Leader and a Manager
  • An overview of the activities of the busy Team Leader/Manager
  • What coaching is and its benefits
  • Coaching styles and their advantages
  • Own preferred coaching style
  • Appropriate questioning in coaching
  • Coaching process skill practice
  • Understanding delegation -- responsibility and accountability
  • Benefits and barriers of effective delegation
  • 9 step process to effectively delegate tasks
Performance Management
  • Performance management in terms of ‘skill and will’
  • Strategies for team members with performance blockages
  • 3 steps to assertive behaviour to encourage staff to ‘give of their best’
  • Principles of effective task setting
  • S.M.A.R.T. model for setting tasks/performance objectives for staff
  • Communicating performance standards
  • Feedback
  • Managing Poor Performers
  • Case Studies

Whats included in this course?

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    Course Manual
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    Experienced Trainers
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    Certificate of Attendance
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    Unlimited Post Course Support

If you need something more custom, please get in touch with our team.

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  • I thoroughly enjoyed this course but do feel that the duration should be extended in order to allow more time to cover all of the topics. Noel was a fantastic trainer, happy to answer any questions and very good at explaining how to do something, thank you.

    Laura Chesters