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Management Skills

2 Day Course
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Course Information

Overview

This intensive two-day workshop is designed to develop practical skills in managing others.

Target Student

Any manager, team leader or supervisor who is responsible for the performance of others.

Course Outline

1. Leadership and Management
  • Differences between a Leader and a Manager
  • An overview of the activities of the busy Team Leader/Manager
2. Coaching
  • What coaching is and its benefits
  • Coaching styles and their advantages
  • Own preferred coaching style
  • Appropriate questioning in coaching
  • Coaching process skill practice
3. Delegation
  • Understanding delegation -- responsibility and accountability
  • Benefits and barriers of effective delegation
  • 9 step process to effectively delegate tasks
4. Performance Management
  • Performance management in terms of ‘skill and will’
  • Strategies for team members with performance blockages
  • 3 steps to assertive behaviour to encourage staff to ‘give of their best’
  • Principles of effective task setting
  • S.M.A.R.T. model for setting tasks/performance objectives for staff
  • Communicating performance standards
  • Feedback
  • Managing Poor Performers
  • Case Studies

Private Courses

We can arrange your own private Management course.

Tailored

Have us build a custom private course tailored to your needs.

Cost Effective

If you are looking to training a group of people private courses can be very cost effective.

Post Course Support

Unlimited post course email support on the course topics.

What Our Clients Think

This course was great, the trainer was very knowledgeable and has improved my knowledge considerably. The facilities are fantastic. Thank You!

Kurtis Fleming - HM Revenue & Customs

I found the course very relevant to a lot of the day-to-day work I do.

Sian Stephenson - Aldi Stores Ltd

Very good at tailoring the course to my needs. Very individual and attentive.

Andrew Griffin - Blackfin

Really good course. lots of hands on practice and clear explanations.

fiona dawe - Covetrus Global Software Services

This was a really good training, nicely paced, very useful and well presented. Thank you, Stuart!

Joris Latinne - Oracle

Really good trainer. He made the training interesting and fun.

Wendy Sipson - Hampshire Constabulary

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