Course Information

Overview

This intensive two-day workshop is designed to develop practical skills in managing others.

Target Student

Any manager, team leader or supervisor who is responsible for the performance of others.

Outline

  • Differences between a Leader and a Manager
  • An overview of the activities of the busy Team Leader/Manager
  • What coaching is and its benefits
  • Coaching styles and their advantages
  • Own preferred coaching style
  • Appropriate questioning in coaching
  • Coaching process skill practice
  • Understanding delegation -- responsibility and accountability
  • Benefits and barriers of effective delegation
  • 9 step process to effectively delegate tasks
  • Performance management in terms of ‘skill and will’
  • Strategies for team members with performance blockages
  • 3 steps to assertive behaviour to encourage staff to ‘give of their best’
  • Principles of effective task setting
  • S.M.A.R.T. model for setting tasks/performance objectives for staff
  • Communicating performance standards
  • Feedback
  • Managing Poor Performers
  • Case Studies
Dates and Prices

There are currently no public dates for this course. This course can be run as a private course either at one of our training centers or at your offices. To get pricing for this use our quote wizard to generate a customised quote or call us on 0118 324 3000 to discuss your requirements.

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2 Days

Testimonials

  • Noel was an excellent tutor. He did check all of the group was able to keep up and if there were any problems or questions of the attendants, he was always willing to help.

    Marianne Seager-Wincanton
  • This was a really good training, nicely paced, very useful and well presented. Thank you, Stuart!

    Joris Latinne-Oracle