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Course Information


The purpose of the Facilitation Skills training course is to provide delegates with the skills they require to improve group and team activities within the working environment. The facilitator’s role is designed to enable all participants of an assemblage to reach a satisfactory conclusion – a requirement more imperative in today’s complex world of business processes.


  • What is Facilitation?
  • The Facilitation Theory
  • Identifying the Main Obstacles to Successful Facilitation
  • Behavioural Criteria of a Good Facilitator
  • Examining the Task, People, and Process Interaction
  • Identifying the Facilitation Process
  • The Group Life Cycle
  • Individual Roles in a Group
  • The Role of the Facilitator
  • Agenda, Arrangements, Agree!
  • Introduction – Setting the Mood
  • Terms of Reference
  • Multi-Directional Communication
  • NLP Indicators
  • Dialogue - Questions and Questioning Questions
  • Observation Tools
  • Understanding the Intervention Technique
  • Unblocking
  • Energy Flow - Maintaining Momentum
  • Conflict, Clarification, and Conciliation
  • Problem Members
  • Summary
  • Action Agendas
  • Evaluation – Timing and Benefits
Public Dates & Prices

There are currently no public dates for this course. This course can be run as a private course either at one of our training centers or at your offices. To get pricing for this use our quote wizard to generate a customised quote or call us on 0118 324 3000 to discuss your requirements.

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1 Day


  • Noel was an excellent tutor. He did check all of the group was able to keep up and if there were any problems or questions of the attendants, he was always willing to help.

    Marianne Seager-Wincanton
  • This was a really good training, nicely paced, very useful and well presented. Thank you, Stuart!

    Joris Latinne-Oracle