Problem Solving and Decision Making

2 Day Instructor-led
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Course Information

We make decisions and solve problems continually. We start making decisions before we even get out of bed (shall I get up now or not?). Sometimes, we will make as many as 50 decisions by the time we leave for work. Despite all the natural decision-making that goes on and the problem-solving we do, some people are very uncomfortable with having to make decisions. You may know someone who has a hard time making decisions about what to eat, never mind the internal wrestling they go through in order to take on major decisions at work.

Likewise, we have probably all looked at a solution to something and said, “I could have thought of that.” The key to finding creative solutions is not just creativity, although that will certainly help. The answer rests in our ability to identify options, research them, and then put things together in a way that works. Having a process to work through can take the anxiety out of problem-solving and make decisions easier. That is what this two-day workshop is all about.

This two-day workshop will help you teach participants how to:

  • Apply problem-solving steps and tools
  • Analyze information to clearly describe problems
  • Identify appropriate solutions
  • Think creatively and be a contributing member of a problem-solving team
  • Select the best approach for making decisions
  • Create a plan for implementing, evaluating, and following up on decisions
  • Avoid common decision-making mistakes

Course Outline

1. Definitions
  • Defining Problem-Solving and Decision-Making
  • Problem Identification
  • Eight Essentials to Defining a Problem
  • Problem-Solving in Action
2. Making Decisions
  • What it Means
  • Types of Decisions
  • Facts vs. Information
  • Eight Ingredients for Good Decision-Making
  • Decision-Making Traps
3. Getting Real
  • Pre-Assignment Review
4. The Problem-Solving Model
  • Model Overview
  • Real Problems
  • Phase One
  • Phase Two
  • Phase Three
  • Solution Planning Worksheet
5. Case Study
  • The Truck Case Study
6. The Problem-Solving Toolkit
  • The Basic Tools
  • Legitimizing Problems and Positions
  • The Fishbone
  • Degrees of Support
  • Creative Thinking Methods
  • Brainstorming and Brainwriting
  • More Methods
7. Aspirinia
  • Decision Information
  • Individual Action Steps
8. Swotting Up
  • SWOT Analysis
  • Individual Analysis
9. Making Good Group Decisions
  • Working Toward the Decision
  • Avoiding Fatal Mistakes
  • Other Decision-Making Tools
10. Analyzing and Selecting Solutions
  • Selecting Criteria
  • Creating a Cost-Benefit Analysis
11. Planning and Organizing
  • Introduction
  • Follow-Up Analysis
  • Evaluate
  • Adapt, Close, and Celebrate
  • Personal Action Plan

Dates & Availability

We currently don’t have any dates scheduled for this training course but offer it as a corporate, private course for your own team.

Please use the enquire button below.

Private Courses

We can arrange your own private Human Resources course.


Have us build a custom private course tailored to your needs.

Cost Effective

If you are looking to training a group of people private courses can be very cost effective.

Post Course Support

Unlimited post course email support on the course topics.

What Our Clients Think

The trainer demonstrated a deep and knowledgeable understanding of the software and was able to simplify its complexities.

Nathan Lewis - Lincolnshire County Council

As usual a first class training course.

Wendy Thomas - Aldi Stores Ltd

Very good course. I've been using the software constantly in the last three months and still learnt a lot.

George Martin - NHS North of England

Very good introduction. Well paced and suited a range of experience levels.

Felicity Howdle - Health Education England

Very clear instruction, pace was kept moving, great snippets of advice given.

Robert Montgomery - Liberty Aluminium Technologies

This has been by far one of the most useful and well planned/executed training courses I have ever attended. For this to have been achieved remotely just adds to how impressive it was managed.

Trevor Stratton - Lincolnshire County Council

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