Communication and Presentation Skills

1 day
Communication

  • What is communication?
  • The importance of good communication skills

Communication Barriers

  • The communication funnel
  • Identifying barriers

Questioning skills

  • Asking the right questions
  • Probing techniques

Listening Skills

  • Your listening ability
  • Improving active listening skills

Using presentations to communicate

  • Preparing your presentation
  • Setting your objectives
  • Knowing your audience
  • Building the structure

Getting timings right

  • How to prevent over-running

Body language

  • What our bodies say about us
  • Paying attention to your appearance

Controlling Nerves

  • Overcoming your fears
  • Thinking positive
  • Controlling problems

Presentation delivery

  • The importance of preparation
  • Delivery – the importance of the voice
  • Reviewing and improving presentation techniques