Thames Valley Chamber of Commerce Case Study

Thames Valley Chamber of Commerce

Office 365/SharePoint 2013 training for IT Managers

Customer Details

The Thames Valley Chamber of Commerce Group works with businesses across Berkshire, Buckinghamshire, Oxfordshire and Swindon to help them achieve their full business potential.

They do this by offering members a range of services including business advice, networking events, training and international trade support.

They are one of the largest Chambers accredited by the British Chambers of Commerce in the UK, and are the only accredited Chamber in the region.

The Brief

The Chamber was introducing Office 365 and wanted training in the use of SharePoint as an interactive collaboration system and document management infrastructure.

Delivery Part 1

For the purposes of the course a trial Office 365 site was setup to provide full access to all of the features within the Office 365 environment.

The training course was designed to be a free flowing experience for the delegates rather than a prescribed course agenda. The focus was on areas they were going to be using while still providing an understanding of the total operational environment of Office 365 / SharePoint.

The delegates had some knowledge of the new environment but not an in depth grasp of the concepts, so the focus initially was on ensuring they had a deeper understanding of the concepts before introducing them to the user and administrative interfaces. The delegates were introduced to the logical structure of SharePoint and how to create and manage Site collections. This led naturally on to the types of site that can be created in SharePoint from collaboration within a Team Site to the dedicated analysis in a Business Intelligence Centre.

Along with the administrative components and how to design security for the sites, the user interaction was covered. This provided a full insight into the capabilities of SharePoint as a document management and collaboration solution. SharePoint Designer was introduced as a design aid and also as a mechanism to design workflows to provide automation of business processes.

At all points in the course practical application of how SharePoint could be used in their own environment was established through questioning and a process of iteration.
During the course the programmatic access to SharePoint was also introduced to allow TVCC to link SharePoint into their custom applications.

At the end of the session it was agreed that a follow-up session would be scheduled to revisit the topics and to expand on areas which had emerged during the intervening period.

Delivery Part 2

This second cycle was once again driven by the clients’ requirements. Topics covered included the usage of PowerShell for remote administration of the Office 365 environment and the usage of External Sharing to allow external clients to access documents stored within the TVCC Office 365 Cloud.

Outcome

After the course the delegates were able to create and manage Site collections.

Understanding was gained in topics ranging from version and content management in document libraries to collaboration using calendars and custom lists to take over from some current manual procedures.

The delegates were also capable of using External Sharing to allow external clients to access documents stored within the TVCC Office 365 Cloud.