Record Currency Management Case Study

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Customer details

 

Record Currency Management is an established, independent currency manager. Everything they do is for their clients – they have no proprietary business. Their clients are largely institutions, including pension funds, charities, foundations, endowments, and family offices, as well as corporate clients. They have been based in Windsor, since they were established in 1983.

Record Currency Management attaches great importance to continuity of leadership and management and is wholly-owned by Record plc, which is listed on the Main Market of the London Stock Exchange, and is majority-owned by its directors and employees.

Their services for these clients typically fall into three categories: generating investment returns from currency programmes, managing the currency risk that comes alongside international investing and creating bespoke solutions to clients’ specific currency needs.

At Record all the employees are engaged in currency management or supporting the management business and all of them understand the need to focus on clients’ interests.

The brief

 

To train all staff who were moving from MS Office 2003 to MS 2010 in such a way that was relevant to their individual business needs and would minimise the time away from their everyday job of managing their client’s interests be it currency management or supporting the management business.

Delivery

 

Through a series of on site meetings and a process of iteration with the main IT staff- IT Director Chris Jackson and Sanjiv Mistry-IT Support Analyst, our senior trainer Stuart Tayler agreed training course agendas for the different groups within the business. We then delivered a pilot class for the IT department and selected members of staff based on this agenda. This provided further valuable input to the overall design of the delivery programme for the rest of the staff.

We then agreed and planned a series of customised training days at their Windsor premises, based on 2 x half days with specific emphasis on the prevalent software used by each distinct group. Given the financial markets that they work in the majority of groups had an MS Excel focus so we covered half days focusing on their specific use of Excel, with customised course manuals being produced to reflect this.

In a few cases MS Word was the main focus of the work involved and for these delegates half a day was focused on the use of Word in their day to day business.

The other half day for each of the groups was given over to familiarising the delegates with the new interface in MS Office 2010 and the basic changes in Outlook and PowerPoint were also covered in this half day session.

Outcome

  • We successfully trained 50 of the employees between October 2012 and February 2013 in a series of customised half day instructor-led MS Office 2010 training sessions delivered at the company’s headquarters in Windsor
  • Customised manuals were agreed in content and printed to accompany each session
  • A dedicated trainer was used to deliver all courses as requested following the successful pilot course delivered in September 2012
  • The main objective of seamlessly upgrading the employees to MS Office 2010 from MS 2003 without impacting the business has been achieved and all delegates are now confident in their use of the new software
  • It is anticipated that the remaining members of staff will be trained in situ on a one to one basis to minimise the time taken away from their main priority-their clients