Telephone Techniques

Intro

The telephone is your customer's lifeline to your company. Yet although it provides fast and relatively inexpensive communication, it is a medium that is impersonal -- and switchboard and other telephone staff must be able to prevent negative behaviour on both sides.

It is essential to understand, not just which techniques can be used, but the advantages and disadvantages of communicating by telephone. We will work with you to produce a solution that enables delegates to be brighter, more responsive and far more effective in their telephone work.

The result ? Customers will have a positive response when dealing with you on the telephone, creating better and longer-lasting relationships.

Objective

To raise the awareness of customer service on the telephone and assist delegates in providing telephone service excellence.

Who should attend?

All staff members who use the telephone as part of their normal duties.