Personal Effectiveness

2 days

Objective

This course provides methods and techniques that will allow the individual to develop personal, communication and priority skills, to enable the delegate to work efficiently and effectively with colleagues, management and clients.

Skills Gained:

Identify and maximise working methods both as an individual and a team-player
Develop and improve decision-making skills
Communicate effectively
Understand the benefits of assertive
Apply a methodical and effective approach to problem solving and decision-making
Organise personal time efficiently

Day 1

Effectiveness in the Work Environment

Behaviour patterns and categories
Life positions
Team contribution

Reading Communication

Different modes and motives of communication
Written, verbal, and visual communication
Identifying and understanding communication barriers
Interactive speech
Action planning for constructive dialogue

Assertiveness Techniques

Approach analysis
Behavioural techniques
Identifying and managing conflict
Open dialogue method
Overcoming barriers

Day 2

Decision-Making and Problem-Solving

Identifying and prioritising objectives
Creative and conceptual thinking
Risk awareness
Positive vs. negative

Time Management and Organisational Skills

Personal planning principles
Goal and priority setting
Time-savers and time-bandits

Practical Session

Summary

Systematix Training - tel: 0118 3243000 - www.systematix.co.uk
Personal Effectiveness training courses