Interpersonal Skills

1 day

Objective

This course is designed to provide the delegate with the skills necessary to promote success within a business environment, by increasing understanding of interpersonal communication and relationships and to develop techniques within these areas

Skills Gained:

Understanding behaviour categories
Being aware of personal ego states
Develop productive listening skills
Read and understand non- verbal communication
Develop approaches towards relationships and conflict

Day 1

Analysing Behaviour

Exploring relationships with others - how we are perceived by others
Understanding and maximising the advantages of our own personality
Understanding personal leadership style and its effect on others
Transactional and behavioural analysis

Approach Development

Understanding our impact on others
Giving and receiving positive and critical feedback
Appreciating life positions
Increasing sensitivity in building relationships
Handling personal criticism positively
Learning to manage relationships with subordinates,peers and managers

Lessons Learnt

Set Appropriate Client Expectations
Communicate Effectively with the Client
Diffuse Anxiety Levels
Deal Professionally with Frustrated Customers
Reduce Miscommunication
Endorse Credibility and User Confidence

Day 2

Mastering Communication

Communication barriers
Establishing common ground between people
Identifying/developing approaches for relationships
Recognising, promoting and utilising feedback
Developing active listening techniques
Identifying/understanding game playing
Developing confidence in relating to others
Dealing with conflict

Practical Session

Summary

Systematix Training - tel: 0118 3243000 - www.systematix.co.uk
Interpersonal Skills training courses