Facilitation Skills

1 day

Objective

The purpose of the Facilitation Skills training course is to provide delegates with the skills they require to improve group and team activities within the working environment. The facilitator’s role is designed to enable all participants of an assemblage to reach a satisfactory conclusion – a requirement more imperative in today’s complex world of business processes.

Day 1

Understanding Facilitation

What is Facilitation?
The Facilitation Theory

Identifying Facilitation Skills

Identifying the Main Obstacles to Successful Facilitation
Behavioural Criteria of a Good Facilitator
Examining the Task, People, and Process Interaction
Identifying the Facilitation Process
The Group Life Cycle
Individual Roles in a Group
The Role of the Facilitator

Day 2

Event Organisation

Agenda, Arrangements, Agree!
Introduction – Setting the Mood
Terms of Reference

Meeting Management Skills

Multi-Directional Communication
NLP Indicators
Dialogue - Questions and Questioning Questions
Observation Tools

Intervention

Understanding the Intervention Technique
Unblocking
Energy Flow - Maintaining Momentum
Conflict, Clarification, and Conciliation
Problem Members

Outcome

Summary
Action Agendas
Evaluation – Timing and Benefits