Communication Skills

1 day

Objective

The course provides a framework in which the various techniques of written and verbal communication can be applied to express ideas clearly and effectively, and organise information efficiently, by gaining the following skills:

Identify and acknowledge body language
Develop and improve listening skills
Understand and utilise voice projection/variation
Know how to write what you intend to say
Ensuring credibility

Body Language

Understanding and identifying non-verbal communication
Overcoming visual, social and perceived barriers
Interpreting messages to hear what isn’t being said
Using body language to avoid or disperse hostility

Listening Techniques

Using silence to find out more information
Interpreting messages to hear what isn’t being said
Identify when lack of listening can cause misunderstandings and confusion

Speaking Effectively

Using voice projection, tone and body language to communicate more convincingly
Learning how to invite and encourage dialogue
Understanding how to strategically control communication

Written Communication

Planning written communication
Identifying and targeting recipients
Outlining and structuring reports
Making written communication clear, effective and concise
Use of words and structuring sentences to compliment the knowledge of the reade

Credibility

Understanding and maximising perceived competence and character
Ensuring recipients know exactly what you expect of them
Investigating techniques for ensuring constructive criticism
Identifying methods for effectively communicating unpopular decisions

Systematix Training - tel: 0118 3243000 - www.systematix.co.uk
Communication Skills training courses