Assertiveness - A practical guide

1 day

Objective

This course intends to guide the delegates through the techniques required to express themselves and their rights without violating the rights of others. They will learn appropriate, direct, open, and honest communication, which is self-enhancing and expressive. It will encourage them to learn the required skills and disciplines to feel self-confident,improve their decision-making ability and generally gain the respect of peers and friends.

Identifying Assertiveness

What is Assertiveness?
Selfishness and Aggressiveness
Passive and Submissive Behaviour

Techniques for Assertiveness

Choose Assertive Words Carefully
Taking Ownership
Believe in your Rights
Giving Assertive Responses
Use “I” messages
Being Assertive in Real Life Situations
Expressing your Feelings
Handling Provocation or Conflict Constructively
When and how to compromise on key issues
Expressing Anger Constructively

Communication Verbal, Visual and Implied

Understanding the Communication Process
Basic Principles of Communication
Types of Communication

Action Plan

Allowing Sufficient Time
Effective Communication
Checking out our Assumptions
Putting the Plan into Action
Reviewing the Results
Discipline