Publisher: Systematix
Version: Groups
Length: 2 day s
Course-ID: SX524X

Objective

To develop and implement personal management skills by learning and practising ideas, concepts and techniques for managing yourself and others.

Skills Gained

  • Understanding good staff management
  • Relating responsibility to the needs of the business
  • Developing/enhancing managing teams and clients
  • Understanding and utilising the various types of management
  • Understand and utilise voice projection and variation
  • Presenting technical information in a non-technical manner
  • Absorb and organise information succinctly

Day 1
Introduction to Management
  • The Myers-Briggs personality indicator
  • Positive visualisation
  • Management structures and theories
  • Roles, skills and objectives
Objectives Planning and Implementation
  • Short and long-term planning
  • Defining objectives and creating strategies/goals
  • Designing work plans and schedules
  • Job design and allocation
  • Coaching and counselling
  • Personal and team development planning
Day 2
Client Management
  • Identifying and dealing with customers and clients
  • Initiating communication
  • Building relationships
  • Understanding client culture and requirements
  • Ensuring effective feedback
Personal Management Skills
  • NLP (Neurolinguistic programming)
  • Types and situations of communication
  • Time management
  • Decision-making and problem solving
  • Influencing skills and techniques
  • Delegation and empowerment/objective>
Practical Session
Summary