Personal Development No Version Training Courses | Systematix Management Skills Training Course UK Print

Objective

This intensive two-day workshop is designed to develop practical skills in managing others.

Any manager, team leader or supervisor who is responsible for the performance of others.

Leadership and Management
Differences between a Leader and a Manager An overview of the activities of the busy Team Leader/Manager
Coaching
What coaching is and its benefits Coaching styles and their advantages Own preferred coaching style Appropriate questioning in coaching Coaching process skill practice
Delegation
Understanding delegation -- responsibility and accountability Benefits and barriers of effective delegation 9 step process to effectively delegate tasks
Performance Management
Performance management in terms of ‘skill and will’ Strategies for team members with performance blockages 3 steps to assertive behaviour to encourage staff to ‘give of their best’ Principles of effective task setting S.M.A.R.T. model for setting tasks/performance objectives for staff Communicating performance standards
Feedback
Origins of the word ‘feedback’ Do’s and Don’ts of giving feedback Importance of giving behavioural examplesl Types of feedback E.E.C. model for giving feedback on staff performance
Managing Poor Performers
When informal feedback doesn’t work The concept of the performance counseling (p.c.) interview Preparing for the p.c. interview Structure of the interview Handle difficult staff members at interview
Case Studies
A series of case studies that are typical of situations managers have to face in their everyday work. The case studies help bring the learning to life