Publisher: Systematix
Version: Self-management
Length: 1 day
Course-ID: SX511X

Objective

This course is designed to provide the delegate with the skills necessary to promote success within a business environment, by increasing understanding of interpersonal communication and relationships and to develop techniques within these areas

Skills Gained

  • Understanding behaviour categories
  • Being aware of personal ego states
  • Develop productive listening skills
  • Read and understand non- verbal communication
  • Develop approaches towards relationships and conflict

Day 1
Analysing Behaviour
  • Exploring relationships with others - how we are perceived by others
  • Understanding and maximising the advantages of our own personality
  • Understanding personal leadership style and its effect on others
  • Transactional and behavioural analysis
Approach Development
  • Understanding our impact on others
  • Giving and receiving positive and critical feedback
  • Appreciating life positions
  • Increasing sensitivity in building relationships
  • Handling personal criticism positively
  • Learning to manage relationships with subordinates,peers and managers
Lessons Learnt
  • Set Appropriate Client Expectations
  • Communicate Effectively with the Client
  • Diffuse Anxiety Levels
  • Deal Professionally with Frustrated Customers
  • Reduce Miscommunication
  • Endorse Credibility and User Confidence
Day 2
Mastering Communication
  • Communication barriers
  • Establishing common ground between people
  • Identifying/developing approaches for relationships
  • Recognising, promoting and utilising feedback
  • Developing active listening techniques
  • Identifying/understanding game playing
  • Developing confidence in relating to others
  • Dealing with conflict
Practical Session
Summary