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1 day course

Interpersonal Skills

Day 1

Analysing Behaviour

  • Exploring relationships with others - how we are perceived by others
  • Understanding and maximising the advantages of our own personality
  • Understanding personal leadership style and its effect on others
  • Transactional and behavioural analysis

Approach Development

  • Understanding our impact on others
  • Giving and receiving positive and critical feedback
  • Appreciating life positions
  • Increasing sensitivity in building relationships
  • Handling personal criticism positively
  • Learning to manage relationships with subordinates,peers and managers

Lessons Learnt

  • Set Appropriate Client Expectations
  • Communicate Effectively with the Client
  • Diffuse Anxiety Levels
  • Deal Professionally with Frustrated Customers
  • Reduce Miscommunication
  • Endorse Credibility and User Confidence

Day 2

Mastering Communication

  • Communication barriers
  • Establishing common ground between people
  • Identifying/developing approaches for relationships
  • Recognising, promoting and utilising feedback
  • Developing active listening techniques
  • Identifying/understanding game playing
  • Developing confidence in relating to others
  • Dealing with conflict

Practical Session

Summary

Objective

This course is designed to provide the delegate with the skills necessary to promote success within a business environment, by increasing understanding of interpersonal communication and relationships and to develop techniques within these areas

Skills Gained:

  • Understanding behaviour categories
  • Being aware of personal ego states
  • Develop productive listening skills
  • Read and understand non- verbal communication
  • Develop approaches towards relationships and conflict

Private Training Courses

We offer private training courses which may be delivered at our training centre or at your premises on dates to suit you and your delegates. Course content can follow the standard course material as listed in the course outline, or can be tailored to your specific requirements at no extra cost.

For a single company private course we normally recommend that any class does not exceed 8 delegates in order to ensure that the learning objectives are met.

Total price per day (ex-Vat)
Number of delegates 1 2 3 4 5 6 Extra Person
At our Reading Training Centre £595 £665 £735 £805 £875 £945 £70
On your premises £595 £665 £735 £805 £875 £945 £70

 

For on-site courses only:

  • Trainer travel and accomodation is charged at cost and we can give you a fixed price quote for this prior to booking.

Course fees are payable in advance and are listed exclusive of VAT.