Communication and Information Skills

Listening Techniques

• Learning how to listen to what you hear
• Using silence to find out more information
• Interpreting messages to hear what isn’t being said
• Identify when lack of listening can cause misunderstandings and confusion

Speaking Effectively

• Using voice projection, tone and body language to communicate more convincingly
• Learning how to invite and encourage dialogue
• Understanding how to strategically control communication

Written Communication

• Planning written communication
• Identifying and targeting recipients
• Outlining and structuring reports
• Making written communication clear, effective and concise

Organising Information

• Outlining written communication
• Creating visual procedural maps
• Summarising received and communicated data

Credibility

• Understanding and maximising perceived competence and character
• Ensuring recipients know exactly what you expect of them
• Investigating techniques for ensuring constructive criticism
• Identifying methods for effectively communicating unpopular decisions